Occupational Studies - Business and Services

Why study the subject

This subject provides learners with a basic knowledge and understanding of administration practice together with the skills necessary to pursue careers as secretaries, administrators, receptionists or call centre personnel.

Assessment structure

2 internally assessed units, there are no exams in this course.

Year 11 - Topics Studied

Unit 1 - Communication in an Office or Business Environment (Internal Assessment - 50%)

 

Learners will have an opportunity to develop the effective communication skills required to establish good working relationships in an office or business environment.

 

This unit includes:

  • communicating effectively with customers;

  • effective customer service in a business;

  • meeting customer needs and dealing with queries and complaints;

  • preparing and handling routine business documents;

  • working as part of a team in a business;

  • consideration of environmental issues in a business environment;

  • consideration of career opportunities for customer service staff;

  • consideration of health and safety issues in an office or business environment; and

  • a review and evaluation of performance.

Department Staff

Mr A Twohig  (HOD)

Mrs S Barry

Miss E Hadden

Mrs F McCloy

Mr M Fitzpatrick

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Year 12 - Topics Studied

Unit 2 - Using Office Technology (Internal Assessment - 50%)

 

Learners will have the opportunity to use a range of technological equipment found in the modern office. They will develop their proofreading skills, ensuring all documents are produced to the highest standard and meet agreed specifications.

 

This unit includes:

  • the use of electronic equipment;

  • consideration of health and safety issues when using office technology;

  • consideration of environmental issues relating to the use of office technology;

  • events planning;

  • consideration of career opportunities in office administration; and

  • a review and evaluation of performance.

Employability/job opportunities/further study

 

This subject provides learners with a basic knowledge and understanding of administration practice together with the skills necessary to pursue careers as secretaries, administrators, receptionists or call centre personnel

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St Mary's High School, Newry